De senaste rapporterna om ledande e-handlare världen över från Forrester är ute. I The Forrester Wave™: B2C Commerce Suites, Q3 2012 återfinns
Och bedöms efter:
- CURRENT OFFERING
Solution architecture
Technology architecture
Multisite management
Multiple device/touchpoint support
Catalog, product content,
and site content management
B2C eCommerce features
Marketing tools
Customer account management
Customer service
Order management
Reporting and analytics
Security
Community and social commerce
Globalization/internationalization
Professional services - STRATEGY
Product road map
Planned B2C enhancements
(next 24 months)
Target market and B2C focus
Key technology partners and
channel strategy
Commerce service providers
Cost of ownership - MARKET PRESENCE
Installed base for this version of
the product
New customers (past 12 months)
Revenue
Revenue growth
Financial resources
IBM, hybris och Oracle ansågs som leaders inom B2C Commerce Suites. Dessutom frågas 150 beställare om deras syn på marknaden, vilket ser ljust ut (se övre bild).
